Terms & Conditions of Sale

Pre-Contractual Information:

This site is owned and operated by Special Airsoft Supplies: 54 Queens Road, Marlow, Bucks, SL7 2PY.

If you have any comments or complaints on or about our website, please email us at sales@specialairsoftsupplies.co.uk or call us on 01628 474756.

Delivery & Delivery Charges:

All deliveries are sent by a signed for service and no parcel will be left without a signature therefore please only have delivered to an address where someone will be there to sign for the shipment.

Most deliveries will be delivered within 7 days for the UK and if there is to be a delay we will inform you.

Delivery charges vary depending on the accumulated weight of the items. These prices vary and start @ £2.75 within the UK. To calculate the postage add items to cart and then click view cart, you can always go back to add or remove items.

Payment Details:

All payments to us are either by Debit or Credit Card ( Handled Securely by Worldpay ) or if selected by Bank Transfer or Cheque.

Payments are taken once we have confirmed the availability of the ordered items. We will notify you within 48hrs of order being placed if there will be a delay in supplying any items.

Your Right to Cancel:

Under the Consumer Contract ( information, cancelation and additional charges ) Regulation 2013 you have the right to cancel your order at any time up until 14 working days after receipt of the goods. You must give us notice of cancelation of order within the 14 days by e-mail ( please request Read Receipt ) to sales@specialairsoftsupplies.co.uk

If an item has been custom built, painted, special pre-ordered or adapted this is not covered by this right.

You should then return the goods to us in new unused condition with all supplied parts and packaging enclosed. All items returned to us must be sent by either Recorded Delivery or by Courier so a signature is required. Upon receipt of the returned items a refund will be actioned to you within 48hrs. The cost of the return postage does not form any part of the refund and is covered by you the customer.

 

Post-Contractual Information:

Your Right to Cancel:

Under the Distance Selling Regulations you have the right to cancel your order at any time up until 14 working days after receipt of the goods. You must give us notice of cancelation of order within the 14 days by post or e-mail to sales@specialairsoftsupplies.co.uk

If an item has been custom built, painted or adapted this is not covered by this right.

You should then return the goods to us in as new unused condition with all supplied parts and packaging enclosed. All items returned to us must be sent by either Recorded Delivery or by Courier so a signature is required. Upon receipt of the returned items a refund will be actioned to you within 48hrs. The cost of the return postage does not form any part of the refund and is covered by you the customer.

Guarantee:

We offer the following guarantee's:

Gas Blow Back Pistols, Rifles & SMG's           3 months

AEG's  Limited Lifetime Guarantee

We will not cover any guarantee if we find the product to have been misused, ill maintained, upgraded ( unless carried out by S.A.S ), modified ( from manufacturers original specification unless carried out by S.A.S ) or dismantled in anyway.

The following schedule applies to the 1Yr Guarantee from date of purchase of product:

1 - 3 months: We cover all costs including return postage

3- 6 months: We cover repair costs you ( The Customer ) pays for return postage.

6 months onwards for original owner: We will repair with no labour charge but ask that you ( The Customer ) pay for the parts and postage at cost price.

We will not cover any guarantee if a battery larger than 8.4v 2400mah or 9.6v 1700mah is used on any AEG.

Please note the China AEG's and the M134 are not covered by the Life Time Warranty. For the China AEG's & M134 parts will be supplied at cost price and labour FOC. This is due to some fragile parts and operating restrictions on certain items. We will certainly help with any problems to our fullest capabilities.

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