Guarantee / Returns

Returns Policy:

If any item(s) arrives faulty or damaged, you must notify Special Airsoft Supplies within 30 days of receipt via email. Once we have accepted the item(s) for return, they should be returned to us by a recorded / signed for service or we can arrange for the item(s) to be collected.
We can not refund any item(s) that are returned to us in used condition, broken without original box, manuals and or accessories.

Once you have opened, inspected, used and decided to keep the item, you have then accepted the item is fit for purpose and our normal warranty then applies. This does not affect your statutory rights.

If an item has been specially ordered, custom built, painted, highly discounted or adapted this is not covered by this right.

 

Guarantee:

We offer the following guarantee's:

Pistols & SMG's 3 months

AEG's Limited Lifetime Guarantee

We will not cover any guarantee if we find the product to have been misused, ill maintained, upgraded ( unless carried out by S.A.S ), modified ( from manufacturers original specification unless carried out by S.A.S ) or dismantled in anyway.

The following schedule applies to the 1Yr Guarantee from date of purchase of product:

1 - 3 months: We cover all costs including return postage

3- 12 months: We cover repair costs you ( The Customer ) pays for return postage.

1 year onwards for original owner: We will repair with no labour charge but ask that you ( The Customer ) pay for the parts and postage at cost price.

We will not cover any guarantee if a battery larger than 8.4v 2400mah or 9.6v 1700mah is used on any AEG.

Please note the China AEG's and the M134 are not covered by the Life Time Warranty. For the China AEG's & M134 parts will be supplied at cost price and labour FOC. This is due to some fragile parts and operating restrictions on certain items. We will certainly help with any problems to our fullest capabilities. This policy does not cover special ordered or discounted items either. Batteries and chargers that come packaged in the guns are classed as freebies and as such are not covered under our guarantee. 

 

 

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